Discover Transfer Express
About Us

 

#1 RANKED IN EUROPE

 

From boats in Greece to taxis in New York, pizza slices in Rome, we take all the orders.

 

We simply believe our work must make your life greater.

No detail is too small, no challenge is too great!

 

ABOUT US
ABOUT US

Throughout our 50 years in the industry, we have been committed to exceeding our clients’ expectations in every aspect of the call center business.

Our customer service team goes the extra mile to make sure your time spent with us is truly unforgettable. With offices in the US and Europe and presence in the world’s major destinations, our multi-lingual team collaborates with partners across the industry to make customer service the extraordinary experience it should be.

Our global connections give us insights and expertise that help us exceed expectations.

All of our customer service office bases are equipped with power generators, in case of an electricity failure they can keep business running for 7 days.

Highest speed internet connection 24/7 provided by multiple sources. In case one of the internet sources goes down, we can always be switched to at least 2 other ones that are working full speed.

 

Anytime, literally.

Online 24/7, 365 days a year. 

OUR PEOPLE
OUR PEOPLE

Our people are our business. We invest in the quality, well-being, and culture of our agents so that they are better able to deliver an outstanding experience for our clients.

We think long-term. We have been an industry leader for over 30 years and we have created a sustainable business that will be here for decades to come.

We believe real change starts with communication. Come as you are, and together we’ll do what’s right (not what’s easy) to improve your business. Wherever you are in your business, we can help.

 

 

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BETTER BUSINESS STARTS WITH US
BETTER BUSINESS STARTS WITH US

As the first truly contemporary call center company, we have always believed in a modern approach. The latest technology can quicken the work required for all tasks. Using only secure apps means your team has more time to get on with other responsibilities. 

We think that our effective approach makes us always one degree better. Bottom line, all your customers want a high-speed response that solves the problem, and we always provide it and prove it, with your best interests at heart.

Making it straightforward. Simple is good but straightforward is better. Our service, our behavior, and our work habits are always transparent and to the point. Honesty and transparency are our policies. We want our bond with you to be secure and to mirror our shared values through collaboration. Most of all we want to help you achieve the satisfactory service your customers yearn for!

All information between us and our clients is kept confidential. We strictly follow the privacy policy.

  

Learn more about OUR STANDARDS  >

CLIENT CENTRICITY
CLIENT CENTRICITY

We provide a seamless transition from hiring to performance of duties. Our clients have full control over their extension team at any given moment.

Rewarding all of your customers with professional customer service and leaving a positive impression over the phone, email, and/or chat increases the chances of that same person referring your business to their family and friends. In our view, new referrals are one of the key influences on the growth of your business.

We believe that referrals are extremely important, because the good word spreads, especially from a friend to friend, or a family member to a relative, therefore we will let our success speak for itself.

Creating superior client experiences is one of the most important determinants to achieving a competitive advantage in today’s dynamic environment. Client centricity is the basis for creating experiences that delight our clients.

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