Sometimes referred to as "Call Forward Busy / No Answer," this type of call forwarding allows calls to ring to you first, before forwarding to us.
Call Forwarding with Short Delay or Call Forward Busy / No Answer = Same Thing!
Read our easy step by step guide on how to Call Forward with Short Delay.
Easy Step by Step Guide
To set up Call Forwarding with Short Delay on a line hosted by an outside phone provider, you can try inquiring about this feature through your phone company. Calls can ring to your in-house receptionist first, and then be forwarded to Transfer Express if the line is unanswered or busy. We advise keeping it to no more than 1-2 rings just to ensure that the callers aren’t waiting too long before the line is answered. If there is no answer after 1-2 rings, or if your line is currently busy, the line will roll over to your forwarding number provided by Transfer Express. When you contact your provider, you will want to ask them to set up “Call Forwarding with Short Delay” or “Call Forward Busy / No Answer.”
Call forward if busy: If you are already on a call and someone calls you, they will be then forwarded immediately. To allow this feature, dial: *67*[Forwarding number]*11# and tap Call.
Call forward if not answered: If you do not answer a call, it will be automatically forwarded to Transfer Express. To allow this feature, dial: *61*[Forwarding number]*11#
Call forward if not reachable: This is a simple option that will forward the call to Transfer Express if your phone is not connected to a network or on airplane mode. To allow this feature, dial: *62*[Forwarding number]*11#
To Deactivate Conditional Call Forwarding:
Call forward if busy: #67#
Call forward if not answered: #61#
Call forward if not reachable: #62#
For Android and others
Forwarding methods for Android phones or others can generally vary depending on the type of phone that you use and/ or cell service provider. You should be able to find instructions for your particular phone by searching “[your phone make and model] [your cell service provider] call forwarding” using your favorite internet browser.