Running a software or app? We have you covered.
Our Job Role: An Application Support Specialist is a type of Representative responsible for providing technical support and assistance to end-users or customers who are using a specific application or software.
Our Expertise: We are trained and knowledgeable about the application you require support and we also possess technical skills to diagnose and resolve common problems.
Our Responsibilities: Some of the main tasks include answering user queries, providing step-by-step guidance, documenting issues, and escalating complex problems to higher-level support teams if needed.
Applications and software often require 24/7 support.