There is an unwritten rule that you must answer the phone by the 3rd ring.
Inbound Call Center comes most useful to anyone who is receiving phone calls. If you find yourself in certain cases where you don't really have time to handle them, or the phone line being overwhelmed, or even just looking for some support consider to Hire Representatives that will do a perfect job on your behalf.
Everything that is incoming to you personally, your business, or your firm is considered to require Inbound Call Center support. With Our Call Center Standards in place, this solves a number of works down the line, such as but not limited to:
- Incoming Calls
- Live Chats - New Visitors
- Email inquiries or requests
- Social Network Connections
- New Leads
Answering questions or concerns is an important part of running a business. Our studies show that 9 out of 10 companies have poor customer service. The staff is not showing interest, in other words, they are solely being neutral. These are drastic stats showing in some cases more than 90% of customer support staff over the phone are not there to help or solve the issue.
We are sure that you want and prefer someone who is professional, confident, and clear in all aspects of communication while representing you and your brand.
We would like you to experience the joy of Transfer Express.